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Privacy Policy

Smartcode Solutions Limited
Last updated: 27 April 2026

1. About us

Smartcode Solutions Limited ("Smartcode", "we", "us", "our") is a company registered in England and Wales. Our registered address is Ground Floor Rear Barn, Brookdale Centre, Manchester Road, Knutsford, WA16 0SR.

This Privacy Policy explains how we collect, use and protect personal data in connection with Pickscan and related applications ("the Service").

For any privacy-related enquiries, contact us at https://docs.pickscan.app/contact.

2. Data we collect

We collect and process the following categories of personal data:

Account data — information provided when you connect the Service to your store, including your name, email address and account identifiers necessary to establish and maintain your account.

Staff data — names and authentication credentials for warehouse staff added to the Service by you as the account holder.

Device data — identifiers for devices registered to your account for use with the Service.

Usage data — records of actions performed within the Service, including picking, packing and stock check activity, used to provide audit trail functionality.

Order data — order identifiers and status information read from your connected platform to enable the Service to function. We do not store customer names, addresses or payment information.

3. How we use your data

We use the data we collect to:

  • Provide and operate the Service
  • Authenticate users and devices
  • Generate activity logs and audit trails within the Service
  • Respond to support requests
  • Comply with legal obligations

We do not sell your data to third parties. We do not use your data for advertising purposes.

We process personal data on the following legal bases under UK GDPR:

  • Contract — processing necessary to provide the Service under our Terms of Service
  • Legitimate interests — processing necessary for the security and improvement of the Service
  • Legal obligation — where we are required to process data to comply with applicable law

5. Data retention

We retain personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations. You may request deletion of your data at any time by contacting us at https://docs.pickscan.app/contact.

6. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. Data is transmitted over encrypted connections.

7. Third parties

We use third-party services to help us operate the Service, including hosting and infrastructure providers. These providers process data only on our instructions and are subject to appropriate data protection obligations.

We do not share your personal data with third parties for their own purposes.

8. International transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

9. Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict our processing of your data
  • Receive your data in a portable format

To exercise any of these rights, contact us at https://docs.pickscan.app/contact. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via the Service. The date at the top of this page indicates when the policy was last updated.

11. Contact

Smartcode Solutions Limited
Ground Floor Rear Barn, Brookdale Centre, Manchester Road, Knutsford, WA16 0SR
https://docs.pickscan.app/contact