Help Center/WooCommerce/Choose whether picked orders are marked Completed in WooCommerce
WooCommerceUpdated 24 September 2026 · 2 min read

Choose whether picked orders are marked Completed in WooCommerce

Pickscan never changes an order's status unless you ask it to. Out of the box, an order a picker finishes on a phone stays at whatever status it had, usually Processing, so you can complete it yourself, or let your shipping or fulfilment tool do it.

If you'd rather Pickscan did it for you, turn on Mark Order Completed When Picked.

Before you begin

  • You need Pickscan for WooCommerce 1.0.55 or later. Check the version on your Plugins page.
  • You need to be signed in to WordPress as an administrator or shop manager.
Note

When an order moves to Completed, WooCommerce sends the customer its Completed order email, just as if you had completed the order by hand. If you want to send that email yourself after dispatch, leave this setting off.

How it works

SettingWhen a picker finishes an order on a phone
Off (default)The order status is left as it is, e.g. Processing.
OnThe order moves to Completed. Orders that are already completed are left alone.

This applies to picks on the Pickscan app for Android, iPhone and iPad. Picking in the browser, on the Pick tab in WordPress, works differently: the order is only completed when you press Mark order complete, whatever this setting is.

Turn it on

  1. Open Pickscan settings

    In WordPress, go to WooCommerce → Pickscan and open the Settings tab.

  2. Find Mobile App Configuration

    Scroll to the Mobile App Configuration card.

  3. Switch the setting on

    Turn on Mark Order Completed When Picked.

    Mark Order Completed When Picked switched on in Pickscan settings
    Mark Order Completed When Picked, switched on.
  4. Save

    Press Save. The change applies to the next order a picker finishes, so there's no need to restart or re-pair the phones.

To go back to the default, switch it off and press Save again.

Tips

  • Using a shipping or label plugin? Some only list orders at Processing. If yours does, keep this setting off so orders are still there to ship after picking.
  • Want a record of the pick? Switch on Log To Internal Order Notes as well. Pickscan then adds a private note to the WooCommerce order for each item scanned, e.g. Item SKU-01254 scanned correct by Paul Jenkins, and another when the order is picked. It works whether or not this setting is on.
  • Nothing changed after a pick? Make sure you pressed Save after switching the setting on, and that the picker finished the whole order. A partly picked order is never completed.

Questions? Email hello@pickscan.app.