Setting up your Pickscan install
When the setup wizard appears
The setup wizard runs the first time you open Pickscan in Linnworks, while your account has no app users and no connected devices. It has five steps: add a user, install the app, connect a device, choose your printer, and finish. Everything the wizard asks for can be changed later from the Users, Devices and Settings pages.
If you leave part way through, the wizard picks up where you left off next time you open Pickscan. Skip setup and go to the dashboard at the top closes it for good in that browser.
Step 1: Create your first app user
The Pickscan app is used for warehouse picking and stock management. Before connecting a device you need at least one app user, because every scan and action in the app is recorded against the user signed in on the device.
Complete the following fields:
- First name (required) - 2 to 50 characters, letters and spaces only.
- Surname (required) - 2 to 50 characters, letters and spaces only.
- PIN code (required) - A 4-digit PIN the user enters in the app to sign in. Type it or click Generate to create one.
- Supervisor - On by default. Supervisor users have elevated permissions in the Pickscan app and can access additional features and settings. Turn it off to create a picker-only user.
Note the PIN you created; you need it when signing in on the device. You can add more users later from the Users page.
Click Create user & continue.
Step 2: Download the app
Install Pickscan on each phone, tablet or Mac you will pick with. The wizard shows a badge for each platform:
- Android - Use the Get it on Google Play badge, or search for "Pickscan" in the Play Store on the phone.
- iPhone and iPad - Open the App Store link on the device to install Pickscan.
- Mac - Open the App Store link on a Mac with Apple silicon (M1 or later) to install Pickscan from the Mac App Store.
On iPhone, iPad and Mac, use the link rather than searching the App Store: a different app with a similar name appears first in search results.
Click Continue. If you do not have a device to hand, click Skip, I'll add a device later to jump to the printer step; devices can be added at any time from the Devices page.
Step 3: Connect your device
A one-time 6-digit device code is generated automatically and shown on screen. Each code connects one device, and it expires after 10 minutes; go back to this step to generate a new one if it runs out.
- Android and Mac - Open the Pickscan app and type the code in exactly as displayed.
- iPhone and iPad - A QR code is shown next to the device code. Open Pickscan, tap Scan to connect and scan it.
The wizard watches for the device. When it connects, the code box turns green and shows Device successfully connected with the device name. You can click Continue before the device has connected and come back to this step later, or use Skip, I'll add a device later.
Step 4: Select default printer and template
Pickscan prints labels through your Linnworks virtual printers, so the app can print at the packing stage.
- Printer (required) - The default virtual printer for label printing. The list comes from the Linnworks Print Service, so if it is empty check that the Print Service is running. See Setting up label printing in Pickscan for Linnworks.
- Shipping template (required) - The template used for shipping labels.
- Default stock location - Filters open orders by fulfilment location. If you leave it unset, Pickscan uses your Linnworks Default location, not every location. If you fulfil from more than one location, choose the one this warehouse picks from.
Continue stays disabled until a printer and a template have been chosen, and shows Saving while the choices are stored. All three values can be changed later in Settings > Print, where you can also switch label printing to Pickscan Print, our own desktop print agent.
Step 5: Start using your devices
The final step summarises the user you created and the status of the device you connected. If the device has not connected yet, the panel shows how long the device code has left. Click Finish setup to go to the dashboard.
Next steps: