Setting up label printing in Pickscan for Linnworks

Before you start

Pickscan can print labels in two ways. Choose one with the Print labels with setting:

• Linnworks Virtual Printer (default) - Labels go through a Linnworks virtual printer on a PC running the Linnworks Print Service. This guide covers that route.
• Pickscan Print - Our own desktop print agent, installed on the computer at your packing bench that the label printer is connected to. Set it up from the Devices page using Add a device > Print station, then choose the printer under Pickscan Print printer in the Print settings.

Label printing through Linnworks requires two things:

• The Linnworks Print Service must be installed and running on a computer connected to your printers. You can download it from Linnworks under Settings > Print Service.
• At least one virtual printer must be configured in Linnworks. Pickscan pulls its printer list from Linnworks; it does not detect printers directly.

Step 1: Open the Pickscan settings page

1. Open Pickscan

   In Linnworks, go to Apps in the left sidebar, then open Pickscan.

2. Open settings

   Click the gear icon at the far right of the Pickscan navigation bar.

3. Go to Print settings

   In the Settings sidebar on the left, click 02 Print to scroll to the print settings section.

Step 2: Set the default virtual printer

1. Check the print method

   Make sure Print labels with is set to Linnworks Virtual Printer. The Default Virtual Printer row is greyed out when Pickscan Print is selected.

   

2. Find the printer dropdown

   Find the Default Virtual Printer dropdown, described as "The Linnworks virtual printer labels are sent to."

3. Choose your printer

   Click the dropdown and select the virtual printer you want Pickscan to send labels to.

Refreshing the printer list

If a printer you expect does not appear in the dropdown, click the refresh button to the right of the dropdown. This re-fetches the current list from Linnworks.

If the printer still does not appear after refreshing:

• Confirm the Linnworks Print Service is running on the computer connected to that printer.
• Check that the printer is configured as a virtual printer in Linnworks under Settings > Print Service > Virtual Printers.
• Wait a few seconds and refresh again. There can be a short delay after adding a new virtual printer.

Step 3: Set the default shipping template

1. Find the template dropdown

   Below the printer settings, find the Default Shipping Template dropdown, described as "Select the default template for shipping labels and invoices."

2. Choose your template

   Click the dropdown and select the template to use for printed labels. The list shows the templates configured in your Linnworks account, with their type and ID.

A refresh button is also available next to this dropdown. Use it if you have recently added or changed templates in Linnworks.

Step 4: Save your settings

Click Save Settings at the bottom of the page. Settings are not applied until you save. While there are unsaved changes the save bar shows You have unsaved changes.

Other print settings

The Print section also has:

• Mark as Processed on Print - Marks the order as processed in Linnworks when its label is printed from the app.
• Assign to Folder on Print - Moves the order to the named Linnworks folder after printing.
• Pickscan Print printer - The printer on the computer running Pickscan Print. Only used when Print labels with is set to Pickscan Print.
• Default Stock Location - Filters open orders by fulfilment location.
• Print dispatch note on label print - Prints a dispatch note alongside the label, using the Dispatch Note Template you choose (invoice templates only).
• Restrict duplicate label print - Prevents the same label being printed more than once per order.

First-run setup wizard

When Pickscan is first installed, a setup wizard guides you through initial configuration. Step 4 of the wizard collects the default virtual printer, default shipping template and default stock location on one screen. These work the same way as described above, and any values you set during first run can be changed later from the Settings page.

Troubleshooting

• The app shows a Label Error when printing. Read the message. "Unable to print Linnworks template please confirm settings" means the printer or template is not set, or the template is wrong: check both in Settings > Print. "The Linnworks Virtual Printer is not online" means the Print Service is not running on the computer that printer is attached to.
• The printer dropdown shows only "Select a printer...". The Linnworks Print Service is not running, or no virtual printers are configured in Linnworks.
• A newly added printer does not appear. Click the refresh button next to the printer dropdown to re-fetch the list from Linnworks.
• Settings were changed but printing uses the old values. You may not have clicked Save Settings. Return to Settings and look for You have unsaved changes at the bottom of the page.

Other settings

For a full reference of all Pickscan settings (picking, mobile app, packing station and more), see Configuring Pickscan settings.