Managing users in Pickscan

The Users page lists the warehouse pickers and supervisors for this Linnworks company. The Pickscan mobile app and the packing station sign users in from this list by PIN, and every scan and action is recorded against the signed-in user.

Open Pickscan from Apps in Linnworks, then choose Users.

Before you begin

• Decide who needs supervisor access. Supervisors have elevated permissions in the app and can access additional features and settings; pickers can pick and count stock.
• PINs are four digits and are the only credential a user has, so keep them to one person each. You can look a PIN up at any time from the user's card.

The Team list

The Team header counts users, pickers and supervisors. Each card shows the user's initials, their name, a SUPERVISOR tag where it applies, and a three-dot menu with Edit user, View PIN and Disable. Disabled users are dimmed, labelled DISABLED, sorted to the bottom and have no menu.

Add a user

1. Click Add New User

   The Add New User dialog opens.

   

2. Enter the name

   Fill in First Name and Surname: 2 to 50 characters each, letters and spaces only.

3. Set a PIN

   Type a 4-digit PIN Code, or click Generate to create one. Tell the user this PIN; they type it to sign in on the device.

4. Choose the role

   Turn on the Supervisor toggle for elevated permissions, or leave it off for a picker.

5. Create the user

   Click Create User. Devices pick up new users when they next sync, which normally takes a few seconds; if a brand-new PIN is refused, see [Troubleshooting Pickscan for Linnworks](/articles/linnworks-troubleshooting).

Edit a user

1. Open the menu

   Click the three-dot menu on the user's card and choose Edit user.

2. Change the details

   The form is pre-filled. Change the name, type or Generate a new PIN, or switch Supervisor on or off.

3. Save

   Click Save changes. A changed PIN takes effect on devices after their next sync.

View a user's PIN

1. Open the menu

   Click the three-dot menu on the user's card and choose View PIN.

2. Reveal it

   Click Reveal PIN. The PIN is never shown on the card itself, only in this dialog.

Disable a user

1. Open the menu

   Click the three-dot menu on the user's card and choose Disable.

2. Confirm

   Click Disable User.

Tips

• Give each person their own user rather than sharing a PIN, so the dashboard leaderboard, activity logs and stock check queue show who did what.
• The first user is created by the setup wizard; see Setting up your Pickscan install.
• Signing in and switching users on the device is covered in Setting up a handheld and signing in.